Fortify Fitness Privacy Policy: Protecting Your Personal & Health Data
Last updated: January 2025
1. Introduction
Fortify Fitness Australia Pty Ltd ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic or use our services.
We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic).
2. Information We Collect
We may collect the following types of information:
Personal identification information (name, address, phone number, email, date of birth)
Health information and medical history
Medicare and health insurance details
NDIS participant information (where applicable)
Emergency contact information
Payment and billing information
Records of appointments and treatments
Communication preferences
3. How We Use Your Information
We use your information for the following purposes:
Providing healthcare services and treatment
Appointment scheduling and management
Billing and payment processing
Medicare and insurance claims processing
NDIS service delivery and reporting
Communication about your care and our services
Quality improvement and service development
Legal compliance and safety requirements
4. Information Sharing and Disclosure
We may share your information with:
Other healthcare providers involved in your care (with your consent)
Medicare Australia and health insurance providers for claims processing
NDIS and related agencies (where applicable)
Referral practitioners and specialists
Our professional team members involved in your treatment
Legal authorities when required by law
Third-party service providers who assist with our operations (under strict confidentiality agreements)
5. Data Security
We implement appropriate security measures to protect your personal and health information against unauthorised access, alteration, disclosure, or destruction. This includes:
Secure storage of physical and electronic records
Access controls and authentication systems
Staff training on privacy and confidentiality
Regular security assessments and updates
Encryption of sensitive data
6. Your Rights
You have the right to:
Access your personal and health information
Request correction of inaccurate information
Request restrictions on the use of your information
Withdraw consent for certain uses (where applicable)
Make a complaint about our handling of your information
Request a copy of your health records
7. Retention of Information
We retain your health records for a minimum of 7 years from the date of last treatment, or until you reach 25 years of age (whichever is longer), in accordance with professional guidelines and legal requirements.
8. Website and Online Services
Our website may use cookies and analytics tools to improve user experience. We do not collect personal health information through our website unless you specifically provide it through secure forms.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and, where appropriate, by other means.
10. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your information, or make a complaint, please contact us:
Fortify Fitness Australia Pty Ltd
2 Mallard Dr, Altona North, VIC 3025
Phone: 03 8383 3604
Email: info@fortifyfitness.com.au
If you are not satisfied with our response to your privacy concern, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or phone 1300 363 992.
1. Introduction
Fortify Fitness Australia Pty Ltd ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic or use our services.
We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic).
2. Information We Collect
We may collect the following types of information:
Personal identification information (name, address, phone number, email, date of birth)
Health information and medical history
Medicare and health insurance details
NDIS participant information (where applicable)
Emergency contact information
Payment and billing information
Records of appointments and treatments
Communication preferences
3. How We Use Your Information
We use your information for the following purposes:
Providing healthcare services and treatment
Appointment scheduling and management
Billing and payment processing
Medicare and insurance claims processing
NDIS service delivery and reporting
Communication about your care and our services
Quality improvement and service development
Legal compliance and safety requirements
4. Information Sharing and Disclosure
We may share your information with:
Other healthcare providers involved in your care (with your consent)
Medicare Australia and health insurance providers for claims processing
NDIS and related agencies (where applicable)
Referral practitioners and specialists
Our professional team members involved in your treatment
Legal authorities when required by law
Third-party service providers who assist with our operations (under strict confidentiality agreements)
5. Data Security
We implement appropriate security measures to protect your personal and health information against unauthorised access, alteration, disclosure, or destruction. This includes:
Secure storage of physical and electronic records
Access controls and authentication systems
Staff training on privacy and confidentiality
Regular security assessments and updates
Encryption of sensitive data
6. Your Rights
You have the right to:
Access your personal and health information
Request correction of inaccurate information
Request restrictions on the use of your information
Withdraw consent for certain uses (where applicable)
Make a complaint about our handling of your information
Request a copy of your health records
7. Retention of Information
We retain your health records for a minimum of 7 years from the date of last treatment, or until you reach 25 years of age (whichever is longer), in accordance with professional guidelines and legal requirements.
8. Website and Online Services
Our website may use cookies and analytics tools to improve user experience. We do not collect personal health information through our website unless you specifically provide it through secure forms.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and, where appropriate, by other means.
10. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your information, or make a complaint, please contact us:
Fortify Fitness Australia Pty Ltd
2 Mallard Dr, Altona North, VIC 3025
Phone: 03 8383 3604
Email: info@fortifyfitness.com.au
If you are not satisfied with our response to your privacy concern, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or phone 1300 363 992.
